Return & Refund Policy
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible at lumiralenses@gmail.com.
Because orders are processed quickly, we can only guarantee a cancellation or modification if the order has not yet been processed or shipped. Once an order has entered the shipping process, it can no longer be canceled.
Returns
Lumireye accepts eligible return requests made within 14 days of delivery.
Because contact lenses are personal-use and hygiene-sensitive products, returned contact lenses must be:
- Unopened
- Unused
- In their original sealed packaging
- In resalable condition
- Accompanied by the order information
For health and safety reasons, opened contact lens boxes, opened blister packs, used lenses, or products with broken seals cannot be returned, unless the product arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive a damaged, defective, or incorrect product, contact us promptly at lumiralenses@gmail.com and include:
- Â Your order number
- Â Your full name
- A description of the issue
- Clear photos of the product and packaging
We will review the issue and provide the appropriate solution.
How to Request a Return
Before sending any product back, please contact us at:
Email: lumiralenses@gmail.com
Please include your order number and the reason for your return. Do not send a return before receiving return instructions from Lumireye.
Return Shipping Costs
For eligible returns that are not related to an error by Lumireye, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable, except when the return is due to an incorrect, damaged, or defective item sent by Lumireye.
We recommend using a trackable shipping method when returning an item.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. Please allow approximately 5â10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.
Non-Returnable Items
The following items are not eligible for return:
- Â Opened or used contact lenses
- Products with broken or removed seals
- Items not in their original condition
- Items returned outside the eligible return period, unless otherwise required by applicable law
Contact Us
If you have questions about a return, refund, or order issue, please contact:
Lumireye
Email: lumiralenses@gmail.com
Customer Support: Monday to Friday