Refund policy
Return & Refund Policy
LumirEye – Colored Contact Lenses
At LumirEye, customer satisfaction, product quality, and eye safety are important to us. Please review our return and refund policy before placing an order.
1. Return Eligibility
We offer a 30-day return policy. Customers may request a return within 30 calendar days of receiving their order.
To qualify for a standard return, products must:
* Be unused and unworn.
* Remain in their original, unopened, and sealed packaging.
* Have all original labels and packaging intact.
* Include proof of purchase or an order number.
Due to hygiene and eye safety considerations, opened, worn, or used contact lenses cannot be returned for a change of mind.
This restriction does not limit any rights customers may have regarding defective, damaged, incorrectly supplied, or otherwise nonconforming products.
2. How to Request a Return
To request a return, please contact our customer support team:
Email: support@lumireye.com
Include the following information:
* Your full name.
* Your order number.
* The product you wish to return.
* The reason for your return.
* Photographs, if the product is damaged, defective, or incorrect.
Our team will review your request and provide instructions for the next steps.
Please do not send products back without first contacting us.
If a physical return is required, we will provide the authorized return address and instructions.
3. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive damaged, defective, or incorrect contact lenses, contact support@lumireye.com as soon as possible.
Please include your order number, a description of the issue, and clear photographs when available.
We will review the issue and explain the applicable replacement, return, or refund options.
Please do not wear lenses that appear damaged, defective, or contaminated.
4. Non-Returnable Items
For hygiene and safety reasons, we do not accept change-of-mind returns of:
* Opened contact lens packages.
* Contact lenses that have been worn or used.
* Products with broken or removed hygiene seals.
These exclusions do not affect applicable consumer rights or remedies for defective or incorrectly supplied items.
5. Return Shipping Costs
For change-of-mind returns, customers are responsible for return shipping costs. We do not provide prepaid return labels for these returns.
If you receive an incorrect, damaged, or defective product, please contact us at support@lumireye.com. LumirEye will cover reasonable return shipping costs when a return is required due to our error or a defective product, in accordance with applicable consumer protection laws.
Customers will receive return shipping instructions after their request has been reviewed.
6. Exchanges
If you would like a different color or product, please contact our support team.
Eligible unopened and unused products may be returned under the conditions described above. Once the return is processed, customers may place a new order.
For defective or incorrect products, please contact us so we can review the appropriate remedy.
7. Refunds
Once we receive and inspect an eligible returned item, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days.
Your bank or payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact support@lumireye.com.
8. International Orders
Returns and refunds for international orders are subject to applicable consumer protection laws in the customer’s location.
Where applicable, customers may have additional statutory cancellation, return, or refund rights. Nothing in this policy limits those rights.
Customers should contact our support team before returning an international order to receive the appropriate instructions.
9. Contact Information
For questions about returns, refunds, or product concerns, please contact:
LumirEye Customer Support
Email: support@lumireye.com
Website: https://lumireye.com
We are committed to providing clear information and helping customers resolve eligible order conc
