Shipping policy

Welcome to LumirEye!

At LumirEye, we understand how exciting it is to receive your new colored contact lenses. That's why we strive to make every step of the shipping process clear, organized, and reliable.

We carefully prepare each order before shipment and provide tracking information whenever available, so you can follow your package on its way to you.

Please review our shipping policy before placing your order.

1. Where We Ship

LumirEye currently ships within the United States, including eligible residential and business addresses.

At this time, we do not offer international shipping.

Available shipping destinations and services are confirmed during checkout.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation and completion of any required order verification.

Our regular processing days are Monday through Friday, excluding major U.S. holidays.

During processing, we review order details, confirm product availability, and prepare items for shipment.

Please note:

  • Orders placed on weekends or holidays will generally begin processing on the next business day.

  • Processing times do not include shipping transit times.

  • Orders requiring additional verification may take longer.

  • During periods of high order volume, processing may take additional time.

If an unexpected issue affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

3. Shipping Rates

We offer the following standard shipping options for eligible U.S. orders:

Standard Shipping: $7.00 USD

Free Standard Shipping: Orders of $50.00 USD or more

Free shipping eligibility is calculated based on the applicable order subtotal after discounts and before shipping charges, unless otherwise indicated at checkout.

Any applicable shipping charges will be displayed before you complete your purchase.

4. Estimated Delivery Times

Once your order has been processed and handed over to the shipping carrier, standard delivery generally takes approximately 3–7 business days within the United States.

Please remember that delivery estimates are not guaranteed arrival dates.

Actual delivery times may vary depending on:

  • Your shipping destination

  • Carrier operations

  • Weather conditions

  • U.S. holidays

  • Transportation disruptions

  • Other circumstances beyond our reasonable control

Estimated total time: Approximately 4–10 business days, including normal order processing and standard shipping transit.

5. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Once your package has shipped, we will provide shipping confirmation and tracking information when available.

You can use the tracking number to monitor your shipment through the carrier's tracking system.

Please allow additional time for tracking updates to appear after the carrier receives your package.

6. Contact Lens Orders and Verification

Colored contact lenses, including cosmetic lenses without corrective power, are regulated medical devices in the United States.

A valid contact lens prescription is required for purchases in the United States.

Orders may require prescription verification before shipment in accordance with applicable laws.

Orders cannot be fulfilled when legally required prescription verification has not been completed.

Any additional verification time may affect the estimated shipping date.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your:

  • Full name

  • Street address and apartment or unit number

  • City, state, and ZIP code

  • Contact information

If you notice an error after placing your order, please contact us as soon as possible at support@lumireye.com.

We will make reasonable efforts to correct the address before shipment. However, changes may not be possible once an order has been processed or transferred to the carrier.

Additional shipping charges resulting from an incorrect or incomplete address may apply where permitted by law.

8. Delayed, Lost, or Missing Packages

We understand that shipping problems can be frustrating, and we want to help resolve them.

If your package is delayed beyond the estimated delivery window, please check your tracking information first.

If tracking information indicates a delivery problem, or your package appears lost, contact us at:

support@lumireye.com

Please include your order number and a brief description of the issue.

Our customer support team will review the available shipping information and assist with the next steps, including contacting the carrier when appropriate.

Eligible remedies for lost, undelivered, or incorrectly delivered orders will be determined based on the circumstances and applicable consumer protection laws.

9. Damaged or Incorrect Items

If your order arrives damaged, contains the wrong product, or has an apparent defect, please contact us as soon as possible.

For faster assistance, include:

  • Your order number

  • A description of the problem

  • Clear photographs of the product and packaging, when possible

For eye safety, do not wear contact lenses that appear damaged, defective, or contaminated.

We will review the issue and explain the available replacement, return, or refund options.

10. Returns and Refunds

LumirEye accepts eligible returns within 30 days of delivery, subject to our Return & Refund Policy.

For hygiene and safety reasons, change-of-mind returns are accepted only for unused contact lenses in their original unopened, sealed packaging.

Customers are responsible for return shipping costs when returning eligible products due to a change of mind.

If a product arrives damaged, defective, or incorrect, please contact us so we can arrange an appropriate resolution.

For full details, please review our Return & Refund Policy.

11. Customer Support

Have a question about your order or delivery?

We are happy to assist with shipping inquiries, tracking information, and order-related concerns.

LumirEye Customer Support

Email: support@lumireye.com

Website: https://lumireye.com

Customer Service Days: Monday through Friday

We appreciate your trust in LumirEye and look forward to helping you enjoy your new look.

Thank you for shopping with LumirEye!